File sharing
Published on
11.05.2016

Unable to send an attachment in Outlook

Cléa Fontaine

Quick reply

Blocked file types, a full mailbox, an attachment that is too heavy: the usual reasons a message won't go out, and what to do about it.

In this article

"I can't send my attachment in Outlook"

Whether it is sending photos to family or exchanging files with colleagues, email is widely used to share documents in both personal and working life. Convenient as it is, it is not unusual to run into a problem sending an attachment in Outlook, the email client most companies rely on.

Attachment problems in Outlook

There are several reasons why attachments may give you trouble in Outlook:

    • The attachment type is blocked by Outlook: to stop viruses spreading, Outlook blocks certain file extensions (.exe, for example), so you have to change the list of attachment types Outlook blocks if you need to work with them
    • It may be impossible to attach a file to an email in Outlook because your mailbox storage is full: in that case, simply delete some messages to free up space and send or receive your email

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Outlook blocks an attachment that is too large

When you try to send files by email, Outlook may block an attachment whose size is too great. Outlook, like other mail servers, caps the maximum size one or several attachments can reach. If you try to send an attachment larger than 20 MB, or several attachments whose combined size exceeds 20 MB, Outlook blocks the attachments.

To send attachments with no size limit, you can install the NetExplorer for Outlook plugin on your machine in just a few clicks.

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You could keep all your documents on a floppy disk.
Vintage office chair with a pile of folders and a beige corded telephone, handset off the hook on red carpet.

But let's be honest, our cloud-based file storage and sharing solution is much easier.